Shipping policy

A member of the Hegi team will be in touch to arrange delivery once an order is complete, and the balance has been received. The delivery/ freight fee covers a single delivery at ground level during normal weekday delivery hours.
Delivery costs will differ depending on the item/s ordered, item quantity and delivery location.
Any problematic delivery access (e.g. stairs, access, delivery dock, lift etc), please provide the information Hegi Design team in writing prior to dispatch. Additional costs may be incurred for difficult access not communicated prior to delivery.
If you are unable to receive your delivery within 14 days from our first communication with you regarding the completion of your order, the outstanding balance must be paid, and a storage fee may be charged if goods are not collected.

HEGI proudly ships WORLDWIDE. We use Australia Post and SHIPPIT.

A tracking number will be provided once your order has shipped so you can easily track your goods online.

Free Local pick-up option available at checkout:
– Factory: 67-69 Rowlins Road Unit 3 2534 Gerringong NSW 

Domestic shipping – please allow 2 – 5 business days for delivery and an extra 1 – 2 days for locations outside of metropolitan areas and up to 5 – 7 days for Western Australia. 

Worldwide shipping – please allow 10 – 21 business days (shipping may take longer to some countries)