HEGI DESIGN HOUSE │ABN: 25 295 828 148 │ Hegi Design House
Studio 67-69 Rowlins Road Unit 3 2534 Gerringng
We believe in our products and we know you will too. We know there is a quick solution to most issues and so we at Hegi Design House have compiled this guideline to ensure our customers are given the support they need throughout the process from ordering to caring for your new Hegi-designed products.
PRICE / QUOTATIONS
All products are priced and processed in AU$.
All products are priced ex-factory. Additional fees apply for delivery/freight and installation.
Quotations are valid for 7 days, exempting errors or commissions.
PLACING AN ORDER
A confirmation email will be sent to you outlining the details of your order.
All product specifications, information and terms and conditions must be read and agreed upon by the client before proceeding with the order.
Hegi Design House proceed with your order as per your order confirmation, unless we receive written notification of any requested changes within 48 hours.
A minimum deposit of 50% is required to commence an order. Deposits are non-refundable. The balance is due on completion of item(s) and prior to delivery/dispatch. Goods remain the property of Hegi Design House until full payment has been received.
Full payment is required when purchasing our products online.
ORDER AMENDMENTS OR CHANGES
Any changes made to confirmed orders must be sent in writing. We cannot guarantee that the requested changes can be made, but we will do our best.
Changes may incur extra fees.
Cancelled orders will forfeit any deposit previously placed by the customer.
Lead times will vary depending on the item ordered and quantity specified. Our team will notify you of the lead time upon placement of your order.
We make every effort to have your item ready when specified. However, if a delay arises, it does not constitute a breach of contract and Hegi Design House is not liable for any resulting damages.
A member of the Hegi team will be in touch to arrange delivery once an order is complete, and the balance has been received. The delivery/ freight fee covers a single delivery at ground level during normal weekday delivery hours.
Delivery costs will differ depending on the item/s ordered, item quantity and delivery location.
Any problematic delivery access (e.g. stairs, access, delivery dock, lift etc), please provide the information Hegi Design team in writing prior to dispatch. Additional costs may be incurred for difficult access not communicated prior to delivery.
If you are unable to receive your delivery within 14 days from our first communication with you regarding the completion of your order, the outstanding balance must be paid, and a storage fee may be charged if goods are not collected.
HEGI proudly ships WORLDWIDE. We use Australia Post and SHIPPIT.
A tracking number will be provided once your order has shipped so you can easily track your goods online.
Free Local pick-up option available at checkout:
– Factory: 67-69 Rowlins Road Unit 3 2534 Gerringong NSW
Domestic shipping – please allow 2 – 5 business days for delivery and an extra 1 – 2 days for locations outside of metropolitan areas and up to 5 – 7 days for Western Australia.
Worldwide shipping – please allow 10 – 21 business days (shipping may take longer to some countries)
Most furniture items have a lead time of 7 – 10 weeks. Freight is charged separately and will be quoted based on the item, quantity ordered and location of delivery. When you purchase a piece of furniture online you will receive an email from us within 2 business days to confirm your delivery details so we can provide you with a quote.
Free local pick-up is also available for all furniture items: – Hegi HQ 201 Campbell Street 2534 Gerringong NSW
For International Furniture orders please contact us prior to placing your order so we can confirm shipping is available to your location.
All items must be inspected on arrival. Any damage or defect considered to already have been present on the day of arrival must be notified to Hegi Design House staff within 24 hours of receipt. We will not be responsible for any damage unless we are notified within this time period.
Claims that the item has a been damaged or has a defect will not be considered legitimate if the item appears to have been involved in an accident, negligence, irregular use, wear and tear or through not having complied with the Care Form.
Please select your items carefully as we do not accept returns if you simply change your mind or make a wrong decision.
If you wish to return an item because it is damaged or faulty this claim must be made within 24 hours of receiving product (please read ‘Inspection’ paragraph above).