Expertly crafted with love by our family for yours, your HEGI piece is made to last for generations, but there are some simple steps you can take to prolong its fresh-from-the-workshop condition.
Caring for timber
(With an Osmo or Rubio Monocoat finish)
Please be advised that as a natural material, timber will have grain detail, colour and finishes that are subject to slight variation.
- It is natural for contour alteration to occur in timer, especially in warmer climates and in environments where temperatures change frequently from hot to cold. For example, when exposed to air conditioning or a wood-fired heater. For this reason, we ask that you carefully select the location of your HEGI piece and be aware that environmental factors will influence your furniture
- To maintain the condition of your timber, regularly wipe down with a soft, dry cloth (preferably microfibre) to remove dust and dirt. Do not use a wet cloth or leave spills to sit on the timber surface as these may cause it to warp
- Take care when placing unglazed ceramics on your timber as they may scratch the surface
- If a spill occurs, wipe with a damp cloth, followed immediately with a dry cloth to remove any excess moisture
- Given the movable nature of timber, we recommend that you do not place hot and cold items directly on the surface. We recommend using coasters and trivets to avoid any permanent marks
- HEGI does not recommend using chemical cleaners or polishes as they may cause permanent damage
- Liquids containing alcohol (e.g. nail polish) cannot be removed
- For the longevity of the piece, we recommend keeping out of direct/reflective sunlight as well as away from contact with moisture/ liquid. Furniture should be placed where it is protected from outdoor elements.
Caring for upholstery
(Leather and fabric)
- Regularly remove dust and dirt from leather and fabric-covered furniture
- Vacuum fabric-upholstered items frequently using the soft brush vacuum nozzle
- Abrasive scrubbers and brushes can scratch and damage the upholstery
- Occasional use of a lint remover is recommended on any fabric-covered upholstery to remove fuzz that may develop with use
- Leather is a natural material and will deteriorate in long-term exposure to the sun or if placed directly near a heat source
- Keep away from fireplaces and radiators
- Never place damp or wet items on leather or fabric upholstery
- If a spill occurs, wipe with a damp cloth followed immediately with a dry cloth to remove any excess moisture
- For leather upholstery we recommend applying leather conditioner 1-2 times per year. This will keep the leather from drying out and developing cracks, which can affect the structural stability of the stitching.
Maintaining metal
- Regularly wipe down the metal surface with a polishing cloth to keep the surface looking fresh. And remember, just like when you cuddle or stroke your furry friends, don’t do it backwards. So weird
- We recommend using only soft polishing cloths to clean and maintain your metal. Abrasive cloths will scuff and dull the surface. Additionally, when wiping down the surface, use straight back and forth movements instead of circles to help maintain a uniform appearance and shine
- Abrasive cleaners will destroy your piece. As obsessive lovers of steel, we think this would be a tragedy
- With time, the surface will age naturally. If you wish to restore the surface to its original lustre, we encourage applying an appropriate metal cleaner, following the manufacturer’s instructions carefully
- Keep metal dry to prevent tarnishing which can dull or destroy the surface.
- Oil-based products such as baby oil are great for removing and preventing fingerprint marks and smudges on stainless steel. If you’re more serious about your steel, there may be fancier products on the market. Clearly, another option would be to never touch your piece. Like ever.
Warranty
All Hegi pieces are handmade with exceptional craftsmanship and attention to detail.
In the unlikely event of a problem arising with your piece, please get in touch to make a structural warranty claim under the following terms:
- All warranty claims must be sent via email to HEGI Design House
- Please include your name, address, order number, a full description of the issue and any photographs that will help us assess your claim
- We will determine if the claim is valid and notify you of the claim result
- If the item needs to be repaired or replaced, we will consent for the item to be sent back to our factory at your expense
- Any items sent to us without prior consent will be returned to you at your expense
- The warranty covers the costs involved in the repair but excludes any transport or freight costs associated with the claim
- We will not accept any returns if the item has been tampered with, e.g. repainted, refinished, reupholstered, or if the item has not been subject to its intended purpose.
Upholstery
- Upholstery is subject to a 10-year structural warranty on the webbing and a 5-year structural warranty on the stitching
- Environmental factors can affect the performance and appearance of the upholstery causing changes such as fading and colour change in the leather and fabric which is NOT covered by warranty
- The general look and feel of the upholstery is subject to everyday wear and tear which is NOT covered by warranty.
Timber furniture
- Timber pieces are subject to a 5-year structural warranty
- Our products are made to be enjoyed for many years to come, subject to their intended use
- Our timber furniture should not be dragged along the floor, jumped on or used in any way that it was not designed for
- Environmental conditions can affect the performance and appearance of your furniture causing changes such as shrinkage, expansion, bowing, splitting and colour change which are NOT covered by warranty
- Finishes are also subject to everyday wear and tear and are therefore NOT covered by warranty
- To maintain and keep your furniture looking its best, please refer to our Care Guide.
Steel furniture
- Steel pieces are subject to a 5-year structural warranty
- Our products are made to be enjoyed for many years to come, subject to their intended use
- Our steel furniture should not be dragged along the floor, jumped on or used in any way that it was not designed for
- Environmental conditions can affect the performance and appearance of your furniture, causing changes such as changes in the colour of powder coating
- Finishes are also subject to everyday wear and tear which is NOT covered by warranty
- To maintain and keep your furniture looking its best, please refer to our Care Guide.
